Responsibilities: • Responsible for Installation, configuration and troubleshooting of network products like Meraki security appliance, Cisco Router, Meraki & Cisco switches, Cisco ISE, AWS and Azure Cloud networking
- Should be able to manage technical issues in front of the customer
- Able to manage multiple sites , provide technical solutions , Preparing Plan of Action , Technical suggestions
• Actively participate in all the Major Incidents • Responsible to work within SLA for Incident, Problem and Changes
- Ensure proper communication and quick resolution as a crisis manager.
- Responsible for performing Root Cause Analysis of Faults and providing corrective Actions
- Regular IOS upgradation and hotfixes
- Responsible for implementing best practice/hardening.
- Planning Major changes in the network and own the task till closure.
- Managing and monitoring of log files of Cisco, Meraki network devices
- Capacity planning of the network devices with proper recommendations.
- Providing Service Improvement Plans in the existing setup, identifying Risks.
• Preparation of Daily/Weekly/Monthly reports • Escalation and coordination with stakeholders/ vendors for issue resolution wherever required.
- Prepare and maintain Setup related documentation, operational and system documentation
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
- Troubleshoot issues, Technical Analysis and conclusion
- Ability to work under pressure and stressful scenarios.
• Ability to communicate and report network security incidents and issues to the next level • Certifications like CCNA, CCNP are recommended
