Customer Relationship Manager (CRM)
We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers and ensure a smooth post-sales experience. The role involves managing customer communication, resolving complaints efficiently, and working closely with sales and accounts teams to deliver high customer satisfaction.
Key Responsibilities:
- Handle customer communication after sales and maintain long-term relationships
- Resolve customer issues and complaints in a timely manner
- Conduct customer satisfaction and quality assurance surveys
- Coordinate with internal teams to ensure effective service delivery
- Maintain accurate customer records and reports
Requirements:
- Graduate / Post Graduate / MBA in any stream
- 2–6 years of experience
- Good communication and interpersonal skills
- Moderate to advanced Excel knowledge
- Strong numerical and analytical ability
- Comfortable using Office365 / Google Workspace
- Bilingual or multilingual skills are an added advantage
Pay: ₹500,000.00 - ₹800,000.00 per year
Work Location: In person
