Key Responsibilities
- Coordinate daily dispatches, deliveries, pickups and shipments.
- Coordinate with the warehouse team to ensure orders are packed and dispatched on time.
- Coordinate with transporters, courier partners and logistics vendors for shipment movement and delivery.
- Track shipments and follow up on delayed, undelivered, RTO and pending shipments.
- Maintain accurate records of dispatches, deliveries, PODs and shipment status.
- Coordinate with the warehouse team for GRN, inward and outward movement of goods.
- Monitor RTO, delivery timelines, fulfilment and logistics costs.
- Resolve shipment-related issues such as short shipments, damaged goods, wrong deliveries and delivery delays.
- Ensure timely submission and collection of PODs and other logistics documents.
- Coordinate with the accounts team for freight bills, invoices and supporting documents.
- Prepare daily/weekly logistics MIS and shipment reports.
- Maintain proper documentation and records for all logistics activities.
- Coordinate with internal teams including Purchase, Warehouse, Operations, Accounts and Sales for smooth order movement.
- Escalate recurring logistics issues and delays to the reporting manager.
- Ensure compliance with company processes and logistics SOPs.
Required Skills
- Good knowledge of logistics and warehouse operations.
- Strong coordination and follow-up skills.
- Good working knowledge of MS Excel/Google Sheets.
- Ability to track multiple shipments and activities simultaneously.
- Good communication and problem-solving skills.
- Strong attention to detail and documentation.
- Ability to work in a fast-paced e-commerce environment.
Preferred Candidate
- 2 years+ of experience in logistics, supply chain, warehouse or e-commerce operations.
- Experience working with courier/logistics partners will be an advantage.
- Candidates with experience in e-commerce, quick commerce or FMCG logistics will be preferred.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current salary?
- What is your expected salary?
- How soon can you join?
- Are you comfortable with a maximum CTC of 20,000 per month for this role?
Experience:
- Communication skills: 2 years (Required)
Work Location: In person
