1. Provide on-site technical interventions, including installation, training, repair,
and maintenance, to ensure optimal operation of machinery at client sites.
2. Engage with customers to deliver necessary technical support, fostering strong
and positive customer relationships.
3. Collaborate with the sales and dealer teams by sharing technical insights and
support to enhance sales opportunities and business growth.
4. Complete required technical training and assessments to continually enhance
technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare
part sales, while managing billing, invoicing, and accounts receivable related to
routine service activities.
6. Oversee personal inventory, including spare parts and tools, ensuring adequate
stock levels and proper management.
7. Execute technical tasks assigned by team leadership in a timely and efficient
manner.
8. Utilize technical management systems effectively to ensure accurate and
complete data entry.
9. Document all technical activities thoroughly in Field Service Reports, CRM
software, and other prescribed administrative records.
