Job Description
- Monitor and assign all incoming leads/queries in CRM on time.
- Check and manage leads from IVR, Facebook, E-Uttarachal, EasySocial, Interakt and other portals.
- Check pending/unassigned queries and ensure timely assignment.
- Verify IVR-to-CRM data synchronization and accuracy.
- Distribute lead data among agents and maintain agent sheets.
- Prepare daily lead reports and MIS.
- Monitor Lead Assignment Accuracy and Lead Response Time.
- Coordinate with Google Ads and Marketing teams for lead-related activities.
- Manage calling data, old customer data, Dead → Active and Missed → Active leads.
- Check fake, duplicate and irrelevant queries and return them where required.
- Upload packages/data on lead portals and coordinate for lead requirements.
- Keep all CRM, sheets and query records updated.
- Identify errors, operational issues and suggest process/system improvements.
Key KPIs
- Timely Lead Assignment
- CRM/Data Accuracy
- Lead Assignment Accuracy
- Lead Response Time
- Pending Query Management
- Daily Reporting Accuracy
- IVR-to-CRM Sync Accuracy
- Coordination & Follow-up
- Lead Reactivation Support
Required Skills
CRM knowledge, Excel/Google Sheets, data management, reporting, coordination, attention to detail, time management and good communication skills.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
