We are looking for people passionate about leading change and delivering solutions of the future.
Customer Quality – Electronics
Quality
Coimbatore
Job Responsibilities
- To ensure high levels of customer satisfaction by managing customer quality issues, warranty failures, and field returns related to electronic products
- Customer Quality & Warranty Management
- Act as the single point of contact for customers on quality, warranty, and field failure-related issues.
- Handle warranty failures, field returns, and customer-reported quality concerns for electronic products.
- Perform detailed warranty analysis to identify failure trends, systemic issues, and high-risk components.
- Prepare and submit 8D / RCA reports for warranty and field failures within customer-defined timelines.
- Monitor warranty PPM, field failure rates, and drive continuous improvement actions.
- Field Failure Analysis & Customer Support
- Analyze returned parts from customer locations to determine root cause and failure mechanisms.
- Coordinate with internal teams for containment actions, corrective actions, and design/process improvements.
- Support customer place visits for failure investigation, quality reviews, and issue resolution.
- Represent the organization during customer meetings, reviews, and escalation calls.
- Technical Expertise – Electronics
- Strong hands-on knowledge of PCBA, electronic components, and SMT/THT processes.
- Ability to analyze electrical, functional, and environmental failures.
- Knowledge of solder joint defects, component failures, ESD issues, and reliability concerns.
- Support failure analysis using AOI, X-ray, functional testing, and lab evaluations.
- Cross-Functional Coordination
- Work closely with Manufacturing, Design, Supplier Quality, Process Engineering, and Production teams.
- Drive CAPA implementation and verify effectiveness for warranty and customer issues.
- Support customer audits, quality walkthroughs, and on-site investigations.
Qualification
B. E / B. Techin ECE / EEE
Diploma in ECE / EEE
Technical Details
- Strong hands-on knowledge of PCBA, electronic components, and SMT/THT processes.
- Ability to analyze electrical, functional, and environmental failures.
- Knowledge of solder joint defects, component failures, ESD issues, and reliability concerns.
- Support failure analysis using AOI, X-ray, functional testing, and lab evaluations.
- Ensure compliance with IATF 16949 / ISO 9001 and customer-specific quality requirements.
- Maintain and update customer quality records, warranty reports, and field failure databases.
