Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that systems operate smoothly and efficiently, and contributing to the overall success of the organization by maintaining high service standards and responsiveness to user needs. You will engage in problem-solving activities that require analytical thinking and a proactive approach to system management, ensuring that all components function seamlessly to support business operations.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and implement improvements as necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EPIC Systems.
- Strong analytical and problem-solving skills.
- Experience with system integration and troubleshooting.
- Familiarity with database management and query optimization.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- The candidate should have minimum 12 years of experience in EPIC Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
