Customer Success Associate
Location
Bangalore
About LabStack
LabStack is building the growth engine for healthcare.
We provide the technology, network, operations, and intelligence layer that powers healthcare delivery at scale. Through a single platform, healthcare businesses can access providers, automate operations, launch healthcare programs, and deliver better experiences to their customers.
Our mission is simple: make healthcare run on code, not coordination.
About the Role
We are looking for energetic and customer-focused individuals to join our Customer Success team.
You will be the first point of contact for customers seeking healthcare services through LabStack. Your role is to understand customer requirements, guide them to the right service, convert enquiries into confirmed orders, and ensure a seamless experience throughout their journey.
You will manage interactions across calls, WhatsApp, and email while coordinating with providers and internal teams to ensure timely fulfilment and resolution of issues.
What You’ll Do
- Handle inbound customer enquiries across calls, WhatsApp, and email.
- Understand customer requirements and recommend the appropriate healthcare services.
- Convert enquiries, quotations, and requests into confirmed orders.
- Follow up with customers to drive conversions and order completion.
- Coordinate with internal teams to ensure smooth service delivery.
- Manage customer concerns, complaints, and escalations.
- Provide timely updates and maintain clear communication with customers.
- Maintain accurate records in CRM and operational systems.
- Identify opportunities to improve customer experience and conversion rates.
What We’re Looking For
- 1–4 years of experience in customer success, inside sales, telesales, customer support, hospitality, travel, banking, insurance, e-commerce, or similar customer-facing roles.
- Excellent verbal and written communication skills.
- Strong persuasion, follow-up, and relationship-building abilities.
- Comfortable handling customer conversations over phone, WhatsApp, and email.
- Ability to multitask and coordinate across teams.
- Customer-first mindset with strong problem-solving skills.
Healthcare experience is not required.
Success Metrics
- Request-to-order conversion rate.
- Revenue generated from customer enquiries.
- Customer satisfaction scores.
- Response and resolution times.
- Escalation resolution effectiveness.
- Order fulfilment success rate.
Why Join LabStack?
Healthcare is one of the largest industries in India and is undergoing rapid transformation. At LabStack, you’ll work at the intersection of customer experience, operations, and technology while helping thousands of customers access healthcare services more easily and efficiently.
Job Types: Full-time, Fresher, Permanent
Pay: ₹200,000.00 - ₹450,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
