Job Title: Success Architect – Service Cloud
Location: India (Flexible | AMER Shift Support Required)
About Salesforce
Salesforce is the world’s #1 AI CRM, empowering organizations to transform their businesses through AI, Data, and CRM. We are driven by innovation, trust, and our core values, helping companies connect with customers in new and meaningful ways. At Salesforce, you’ll be part of a mission to drive change and build the future of work.
Role Overview
We are looking for an experienced Success Architect – Service Cloud to support our most strategic customers. In this role, you will provide expert guidance on solution design, architecture, and best practices, ensuring scalability, performance, and long-term success of Salesforce implementations.
Key Responsibilities
- Partner with high-priority customers to assess Service Cloud implementations and provide strategic recommendations
- Drive solution design, architecture, and application lifecycle management
- Act as a trusted advisor and subject matter expert (SME) for Service Cloud
- Simplify complex technical concepts for both technical and business stakeholders
- Identify design gaps and recommend innovative solutions or product enhancements
- Collaborate with internal teams including Customer Success, Support, and Product teams
- Contribute to long-term customer success, reliability, and feature adoption
- Work in alignment with AMER time zones (EST/PST)
Basic Requirements
- 8+ years of experience in software, system, or enterprise architecture
- Strong expertise in Salesforce platform, products, and best practices
- Experience with large-scale SaaS/PaaS implementations and multi-tier architectures
- Strong understanding of enterprise integration, data management, AI, analytics, and security
- Excellent communication and stakeholder management skills
- Ability to present technical concepts to business and executive audiences
Desired Technical Skills
- Strong expertise in Salesforce Service Cloud features and configurations
- Experience in data modeling, governance, and ETL processes
- Hands-on experience with REST/SOAP APIs, middleware tools (MuleSoft, Informatica)
- Knowledge of security models (roles, profiles, permission sets)
- Experience with APEX, Visualforce, and Lightning Web Components (LWC)
- Strong understanding of scalable architecture and performance optimization
- Familiarity with event-driven architecture and system integrations
Key Competencies
- Strategic thinking and problem-solving
- Strong leadership and collaboration skills
- Ability to influence decisions and drive best practices
- Passion for innovation and continuous learning
Certifications (Required)
- Salesforce Administrator
- Salesforce Advanced Administrator
- Service Cloud Consultant
Preferred Certifications:
- Platform App Builder
- Platform Developer I
- Salesforce Architect Certifications
Why Join Salesforce?
- Be part of the #1 AI CRM company shaping the future of work
- Work with cutting-edge technologies and global customers
- Continuous learning and career growth opportunities
- Inclusive, innovative, and value-driven culture
Experience: 8+ Years
If you are passionate about driving customer success, designing scalable solutions, and working with cutting-edge Salesforce technologies, we’d love to hear from you!
Pay: From ₹1,000,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
