Job Title: International Customer Support Executive (Email & Chat)
Location: On-site / Hybrid / Remote
Shift Pattern: Rotational Shifts (24/7 environment, including night shifts)
Job Type: Full-time
Job Overview
We are seeking an articulate, detail-oriented International Customer Support Executive to join our customer experience team. In this role, you will be responsible for handling non-voice customer interactions (Email and Live Chat) for our global clientele. You must possess flawless written English, strong problem-solving skills, and the flexibility to work in rotational shifts to support various international time zones.
Key Responsibilities
Respond to customer inquiries promptly and professionally via Email and Live Chat.
Resolve issues related to order status, account management, billing, and basic technical support.
Maintain a polite, empathetic, and professional tone in all written communications.
Manage high chat volumes while maintaining exceptional accuracy and low response times.
Escalate complex technical or operational issues to second-tier support or management when necessary.
Document customer interactions and updates accurately in the CRM database.
Meet and exceed key performance indicators (KPIs) such as First Contact Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.
Requirements & Qualifications
Language Skills: Advanced or native-level written and spoken English with excellent grammar, spelling, and phrasing.
Experience: 6 months+ of experience in international customer support (Email/Chat preferred). Fresh graduates with exceptional communication skills are welcome to apply.
Shift Flexibility: Open to working 24/7 rotational shifts, including night shifts, weekends, and holidays.
Technical Skills: Proficiency with CRM platforms (e.g., Zendesk, Salesforce, Freshdesk), live chat tools, and MS Office/Google Workspace.
Typing Speed: Minimum typing speed of 40–50 WPM with high accuracy.
Problem-Solving: Ability to analyze customer problems, think critically, and provide clear step-by-step solutions under time constraints.
Pay: ₹24,000.00 - ₹34,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
