Job Description: Process Executive
Company: IBO INFOTECH
Location: Kochi, Kerala
Employment Type: Full-time
Experience: Minimum 5 years; at least 2 years in the IT sector
Age Limit: Up to 30 years
Qualification: Any Degree
Salary: ₹30,000 per month + Incentives
Travel: Willingness to travel across South India
Vehicle Requirement: Valid two-wheeler and four-wheeler driving licences; must own at least one vehicle
Languages: English, Hindi, and Tamil
Job Summary
IBO INFOTECH is looking for a responsible and result-oriented Process Executive to manage business processes, coordinate with internal teams and clients, maintain accurate records, and ensure smooth execution of daily operations. The ideal candidate should have IT industry experience, good communication skills, CRM knowledge, and the ability to work effectively as part of a team.
Key Responsibilities
- Manage and monitor assigned business and operational processes from initiation to completion.
- Coordinate with clients, internal departments, service teams, and management.
- Maintain accurate customer, process, and transaction records in CRM systems.
- Update process status, follow up on pending activities, and ensure timely closure.
- Prepare daily, weekly, and monthly reports using CRM and MS Office tools.
- Identify process gaps and recommend improvements to increase efficiency.
- Handle customer queries professionally and escalate complex issues when required.
- Support sales, service, and administrative teams with process-related activities.
- Maintain proper documentation, data accuracy, and confidentiality.
- Travel across South India for client visits, branch coordination, audits, training, or operational support.
- Meet assigned targets, deadlines, and quality standards.
Required Skills and Qualifications
- Any Degree from a recognized institution.
- Minimum 5 years of professional experience, including at least 2 years in the IT industry.
- Practical knowledge of CRM tools, customer databases, ticketing systems, and workflow management.
- Good working knowledge of MS Office, especially MS Excel, Word, and email communication.
- Strong verbal and written communication skills in English, Hindi, and Tamil.
- Excellent coordination, follow-up, documentation, and problem-solving abilities.
- Must be a team player with a positive and cooperative attitude.
- Strong coachability and willingness to learn new tools, systems, and processes.
- Valid two-wheeler and four-wheeler driving licences.
- Must own and be able to use either a two-wheeler or four-wheeler for official requirements.
Additional Requirements
- Willingness to work flexible hours and travel on short notice when required.
- Ability to handle multiple tasks and work under pressure.
- Good organizational skills and attention to detail.
- Professional appearance, punctuality, honesty, and customer-focused behaviour.
- Basic knowledge of IT services, software processes, and technical support coordination will be an advantage.
- Candidates may be required to undergo an interview, practical assessment, and background verification.
How to Apply
Send your updated resume and copies of your educational certificates, driving licences, and vehicle documents to:
Email: [email protected]
Subject: Application for Process Executive – [Candidate Name]
Pay: From ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
