Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Certifications:
ServiceNow Certified System Administrator (CSA) is required. Additional certifications such as ServiceNow Certified Application Developer, Certified Implementation Specialist (ITSM, Discovery, or IntegrationHub), and ServiceNow Architect certifications are highly desirable. Certifications in ITIL, PMP, PRINCE2, CSM, or SAFe are also beneficial.
Min Exp: 8 years
Max Exp: 15 years
8+ years of experience in IT, with strong hands-on expertise in ServiceNow design, development, integration, and support.
Proven experience in automation, tools development, and technical program management.
Exposure to IT Operations, Monitoring tools (e.g., Dynatrace), and ITSM frameworks is preferred.
