Job Title: Front Office Executive (Hotel Industry)
Location: Coimbatore – Gandhipuram
Salary: ₹14,000 per month
Job Summary
We are seeking a professional and customer-focused Front Office Executive to join our hotel in Gandhipuram, Coimbatore. The ideal candidate will be the first point of contact for guests and will be responsible for delivering a welcoming experience while ensuring efficient front desk operations.
Key Responsibilities
- Greet and welcome guests in a courteous and professional manner
- Manage guest check-in and check-out procedures efficiently
- Handle room reservations, modifications, and cancellations
- Respond promptly to guest inquiries, requests, and complaints
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations
- Maintain accurate guest records using the hotel management system
- Handle billing, payment processing, and invoice generation
- Manage telephone calls, emails, and online booking platforms
- Provide information regarding hotel services, facilities, and local attractions
- Ensure the front desk area is maintained in a clean and organized manner
Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Ability to multitask and work under pressure in a fast-paced environment
- Basic computer proficiency (Hotel PMS, MS Office, email handling)
- Professional appearance and grooming standards
- Problem-solving and conflict resolution skills
Educational Qualification
- Minimum: Higher Secondary (12th Pass)
- Preferred: Diploma or Degree in Hotel Management / Hospitality / Tourism
- Freshers and candidates with relevant experience are welcome
Work Environment
- Front office / reception area of a hotel
- Rotational shifts including weekends and holidays
- Customer-facing hospitality role requiring professionalism at all times.
Contact Details:
Ramya - HR
[email protected]
Pay: From ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your expected joining date, or how much notice period do you need before joining?
- Are you a fresher or do you have prior experience in hospitality or customer service?
- Are you comfortable working in rotational shifts, including night shifts and weekends?
Work Location: In person
