Job Title: Telecaller / Customer Support Executive
Location: Work From Home / Office (Hybrid Optional)
Industry: Skincare (Anti-Aging Brand)
Experience: 0–2 Years (Freshers can apply)
Job Overview:
Handle inbound and outbound customer calls, guide customers on product selection, and support order completion. Focus on clear communication, trust-building, and timely follow-ups.
Key Responsibilities:
- Call and follow up with leads generated from ads and website
- Understand customer concerns (skin issues, product doubts)
- Explain product benefits and usage clearly
- Assist in order placement and confirmation
- Handle basic objections and FAQs
- Update call status, remarks, and outcomes in CRM/dashboard
- Coordinate with sales team for escalations or high-intent leads
Requirements:
- Good communication skills (Malayalam + Hindi/English preferred)
- Basic understanding of customer handling
- Comfortable with phone-based work
- Willing to learn sales-oriented conversations
- Basic mobile/CRM handling skills
Salary & Benefits:
- ₹5,000 – ₹24,000 (Fixed)
- Performance incentives
- Training provided
- Growth into sales roles
Working Hours:
- 6 days/week
- Day shift
Selection Process:
- Telephonic screening
- Short interview
- Immediate joining (9446125745)
Job Types: Full-time, Part-time
Pay: ₹5,000.00 - ₹24,502.02 per month
Benefits:
- Commuter assistance
- Paid time off
Work Location: In person
