Handle Communications: Manage high volumes of inbound and outbound calls, emails, or live chats efficiently.Resolve Issues: Identify customer needs, research problems, and provide accurate solutions while following established communication scripts and guidelines.Maintain Databases: Document and update customer account details and interaction history into the company's CRM.Up-sell & Retain: Recognize opportunities to up-sell products or services when appropriate.Meet Targets: Achieve personal and team metrics, such as call-handling time, resolution rate, and customer satisfaction scores.
Job Types: Full-time, Part-time, Fresher, Permanent
Pay: ₹19,803.20 - ₹49,917.76 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
