JOB DESCRIPTION (JD)
Position: Customer Support Executive
Company
MAS Callnet India Pvt. Ltd.
Department
Customer Support / Verification Operations
Process
Finfort GST/ITR Verification Process
Job Location
Ahmedabad (Work from Office)
Employment Type
Full-Time
Experience
Freshers & Experienced Candidates Welcome
Qualification
12th Pass / Graduate (Preferred)
Shift Timing
Morning Shift – 9:30 AM to 6:30 PM
Weekly Off
Sunday
About MAS Callnet India Pvt. Ltd.
MAS Callnet India Pvt. Ltd. is a leading Business Process Outsourcing (BPO) company providing customer support, verification, collections, and back-office solutions across multiple industries. We are committed to delivering exceptional customer experiences while creating rewarding career opportunities through continuous learning, performance recognition, and professional growth.
Job Summary
We are hiring enthusiastic and customer-focused Customer Support Executives for our GST/ITR Verification Process.
This is not a Sales or Telemarketing role.
The role involves assisting customers in completing their GST and ITR verification for loan applications, resolving customer queries, coordinating with internal teams, and ensuring timely completion of verification cases while maintaining service quality.
Key Responsibilities
- Handle inbound and outbound customer calls related to the GST/ITR Verification Process.
- Guide customers through the GST and ITR verification process.
- Explain documentation requirements clearly and professionally.
- Resolve customer queries with patience and accuracy.
- Coordinate with customers, accountants, and authorized representatives whenever required.
- Follow up on pending verification cases to ensure timely completion.
- Maintain accurate records of customer interactions in the CRM/system.
- Coordinate with internal teams for escalations and issue resolution.
- Ensure compliance with company quality standards and data confidentiality.
- Complete approximately 30 verification cases per day while maintaining a minimum 85% success rate.
Required Skills
- Good communication skills in Hindi (English will be an added advantage).
- Customer-oriented attitude with strong listening skills.
- Basic computer knowledge.
- Good interpersonal and problem-solving skills.
- Ability to work in a target-driven environment.
- Positive attitude and willingness to learn.
Eligibility Criteria
Education
- 12th Pass / Graduate (Preferred)
Experience
- Freshers are welcome.
- Experience in Customer Support, BPO, Banking, Loan Verification, or Financial Services will be an added advantage.
Security & Compliance
Customer trust is our highest priority.
Employees must never request or collect the following confidential customer information:
- OTP (One-Time Password)
- Internet Banking Password
- Debit/Credit Card Number
- CVV or PIN
- UPI PIN
- Any confidential banking credentials
The responsibility is to guide customers through the verification process while ensuring complete confidentiality and compliance with company policies.
Compensation & Benefits
Salary
₹12,500 – ₹15,500 per month
Performance Incentives
₹750 – ₹5,000 per month
Top performers regularly earn ₹18,000 – ₹20,000+ per month.
Benefits
- Fixed Morning Shift
- Sunday Fixed Off
- Professional Training & Development
- Career Growth Opportunities
- Friendly & Supportive Work Environment
- Performance-Based Incentives
- Regular Performance Appraisals & Internal Promotions
Why Join MAS Callnet India Pvt. Ltd.?
- No Sales or Telecalling Targets
- Banking & Financial Services Process
- Stable Career Growth
- Learning & Development Opportunities
- Performance Recognition
- Positive and Professional Work Culture
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
