Customer Experience Manager (CXM)
Customer Experience Manager (CXM) – Service Department
Location: Trivandrum
Salary: Best in Industry + Attractive Incentives + Career Growth Opportunities
About CBC Mahindra
CBC Mahindra is one of the leading Mahindra dealerships, committed to delivering exceptional customer satisfaction and world-class service experiences. We are looking for a passionate and customer-focused professional to join our Service Team as a Customer Experience Manager (CXM).
Key Responsibilities
- Ensure exceptional customer experience across all service touchpoints.
- Handle customer concerns, escalations, and complaints effectively.
- Monitor and improve Customer Satisfaction Index (CSI) and NPS scores.
- Conduct customer feedback and follow-up activities.
- Coordinate with Service Advisors, Technicians, and Service Managers to ensure timely resolution of customer issues.
- Ensure service processes and dealership standards are followed consistently.
- Maintain customer retention and loyalty through proactive engagement.
- Analyze customer feedback and implement improvement initiatives.
- Monitor service delivery quality and turnaround time.
- Conduct customer engagement programs and service campaigns. Customer experience roles in dealerships commonly focus on feedback management, service quality, complaint resolution, and customer retention.
Eligibility
- Graduate/MBA preferred.
- 2–5 years of experience in Customer Experience, CRM, Customer Relations, or Automotive Service.
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer handling abilities.
- Experience in automobile dealerships will be an added advantage.
What We Offer
- Best Salary Package in the Industry
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Work Environment
- Training & Development Programs
Apply Now
[email protected] 8089140555
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
