We are seeking a detail-oriented Operations Specialist to join our growing team. In this role, you will work closely with clients to support day-to-day business operations, ensuring data accuracy, maintaining operational excellence, and delivering high-quality outcomes.
The ideal candidate should possess strong analytical skills, excellent communication abilities, and hands-on experience with spreadsheets, CRM systems, and operational processes. You will collaborate with internal teams and clients to resolve operational challenges, improve processes, and deliver exceptional client service.
Experience: 3+ Years
Employment Type: Full-Time
Work Shift: 1:00 PM – 10:00 PM (IST)
Education: Bachelor's degree in any discipline
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Manage day-to-day operational activities with accuracy, efficiency, and timely delivery.
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Communicate directly with clients through email and virtual meetings to support operational requirements.
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Perform data auditing, validation, reconciliation, and quality checks across multiple systems.
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Maintain operational documentation, reports, and business records.
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Identify, investigate, and resolve data discrepancies while ensuring high data quality standards.
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Collaborate with internal teams and clients to resolve operational issues and improve service delivery.
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Support process improvement initiatives to enhance operational efficiency, accuracy, and scalability.
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Prepare operational reports and provide timely updates to clients and internal stakeholders.
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Ensure compliance with established processes, quality standards, and service level agreements (SLAs).
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3+ years of experience in operations, business operations, or a similar client-facing role.
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Excellent verbal and written communication skills in English.
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Strong proficiency in Google Sheets and Microsoft Excel.
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Experience working with CRM platforms and other operational tools.
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Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
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Hands-on experience in data auditing, validation, reconciliation, and client reporting.
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Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
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Exposure to APIs, EDI, or experience collaborating with technical teams on system integrations is preferred.
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Prior experience supporting pre-production processes and post-production integrations is an advantage.
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Opportunity to work on enterprise-scale digital transformation projects.
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Collaborative and growth-oriented work environment with continuous learning opportunities.
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Competitive compensation package with excellent career growth and advancement opportunities.
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Exposure to innovative projects and global clients across diverse industries.
Ready to contribute to operational excellence and deliver outstanding client experiences?
Click the Apply button below and become an Arcgatian!
