The Restaurant Guest Relations Executive is responsible for welcoming guests, ensuring a pleasant dining experience, handling customer enquiries and feedback, and maintaining strong relationships with guests. The role requires excellent communication skills, a friendly attitude, and a strong focus on customer satisfaction.
Duty Time: 12:00 PM to 10:00 PM
Key Responsibilities
- Welcome and greet guests warmly upon arrival.
- Assist guests with seating and provide information about the restaurant and menu.
- Attend to guest requirements throughout their dining experience.
- Handle customer enquiries, complaints, and feedback professionally.
- Coordinate with the service, kitchen, and management teams to resolve guest concerns.
- Follow up with guests to ensure their satisfaction.
- Maintain good relationships with regular and VIP customers.
- Assist with reservations, special occasions, and group bookings.
- Promote special offers, combos, and restaurant promotions when appropriate.
- Collect and record guest feedback and report important issues to management.
- Monitor the overall guest experience and identify areas for improvement.
- Maintain a professional appearance, grooming, and communication at all times.
Required Skills
- Excellent communication and interpersonal skills.
- Friendly, confident, and positive personality.
- Strong customer-service skills.
- Ability to handle complaints calmly and professionally.
- Good coordination and teamwork skills.
- Basic computer knowledge.
- Ability to work effectively in a fast-paced restaurant environment.
- Previous experience in hospitality, restaurant, or customer-service roles is preferred
Ideal Candidate
A well-groomed, energetic, and customer-focused individual who can create a welcoming atmosphere, handle guest concerns professionally, and ensure every customer has a positive dining experience.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
