Role description
Role Summary
We are seeking a Senior Project Manager to lead a critical technology portfolio covering ServiceNow, application development, infrastructure, and cloud transformation. The role requires a strong delivery leader who can quickly establish stakeholder confidence, improve delivery predictability, reduce backlogs, and drive teams toward measurable outcomes.
Experience Required
- Minimum 7 years of project management experience in complex enterprise technology environments.
- Proven experience managing ServiceNow implementation, enhancement, upgrade, integration, or support engagements.
- Experience delivering application development and infrastructure/cloud transformation projects.
- Strong Agile delivery experience, including sprint planning, backlog prioritization, release planning, and delivery metrics.
- Demonstrated success in reducing backlogs, improving delivery velocity, and addressing aging incidents, defects, technical debt, and enhancement requests.
- Experience managing multi-vendor, globally distributed, and cross-functional teams.
- Experience working with senior customer stakeholders in critical or high-pressure delivery environments.
Key Skills
- End-to-end project and program delivery
- ServiceNow platform and engagement management
- Agile, Scrum, Waterfall, and hybrid methodologies
- Backlog management, prioritization, and reduction
- Sprint and release planning
- Delivery governance and executive reporting
- Risk, issue, dependency, and escalation management
- Budget, resource, scope, and schedule management
- Application development lifecycle
- Infrastructure modernization and cloud transformation
- Vendor and cross-functional team management
- Strong stakeholder management and executive presence
- Proactive, transparent, and assertive communication
- Negotiation, conflict resolution, and decision-making
Key Responsibilities
- Own delivery across ServiceNow, application development, infrastructure, and cloud initiatives.
- Establish effective governance and provide clear, timely updates to senior stakeholders.
- Drive backlog prioritization and reduction through structured planning, capacity management, and close coordination with product owners and delivery teams.
- Improve sprint predictability, delivery velocity, release quality, and adherence to committed timelines.
- Proactively identify delivery risks, dependencies, resource constraints, and stakeholder concerns, and drive them to resolution.
- Manage project scope, schedules, budgets, resources, vendors, quality, and customer expectations.
- Lead distributed Agile teams and ensure accountability for agreed deliverables and business outcomes.
- Build trusted customer relationships through disciplined execution, transparency, and ownership.
- Challenge assumptions constructively and communicate risks or delivery concerns with clarity and confidence.
Preferred Certifications
- PMP, PRINCE2, PMI-ACP, CSM, PSM, or SAFe
- ITIL Foundation or higher
- Microsoft Azure or AWS certification
- ServiceNow certification is advantageous
Skills
Project Management, Stakeholder Management, Risk Management, ServiceNow
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
