Position: Helpdesk Executive
Experience: 1–3 Years
Key Responsibilities:
- Handle customer queries and requests through calls, emails, and other channels.
- Provide timely and professional responses to customer concerns.
- Register, track, and update customer requests/tickets.
- Coordinate with relevant internal teams for query resolution.
- Follow up with customers and ensure timely closure of requests.
- Maintain proper records and documentation of customer interactions.
- Ensure a positive customer experience through effective communication.
Requirements:
- Graduate in any discipline.
- Excellent communication and interpersonal skills.
- Good customer handling and problem-solving abilities.
- Comfortable working with MS Office and basic computer applications.
- Prior experience in customer service/helpdesk will be preferred.
Apply at - [email protected]
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
