Customer Care Executive – Job Description
Job Title: Customer Care Executive
Job Summary:
We are looking for a Customer Care Executive to provide excellent customer service by handling customer inquiries, resolving complaints, and ensuring a positive customer experience through phone, email, chat, or in-person interactions.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally.
- Resolve customer complaints and provide appropriate solutions.
- Handle inbound and outbound customer calls.
- Maintain accurate records of customer interactions.
- Follow up with customers to ensure issue resolution.
- Escalate complex issues to the appropriate department.
- Provide product and service information to customers.
- Meet individual and team performance targets.
- Build and maintain positive customer relationships.
Required Qualifications:
- Bachelor's degree or equivalent (preferred).
- 0–3 years of experience in customer service, BPO, or call center (freshers may apply if applicable).
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Basic computer proficiency (MS Office, CRM tools).
- Ability to work in rotational shifts, if required.
Key Skills:
- Customer service orientation
- Effective communication
- Active listening
- Problem-solving
- Time management
- Multitasking
- Patience and empathy
- Teamwork
Preferred Skills:
- Experience with CRM software (e.g., Salesforce, Zoho, Freshdesk).
- Ability to handle difficult customer situations calmly.
- Knowledge of the company's products and services.
KPIs:
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Average Handling Time (AHT)
- Response and resolution time
- Quality assurance score
- Customer retention
Pay: ₹9,784.00 - ₹28,208.87 per month
Work Location: In person
