Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions.
User Lifecycle: Including automated provisioning and deprovisioning, role assignments
Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory
Job Title: DevOps Engineer
Job Overview:
We are seeking a skilled DevOps Engineer to join our team, combining expertise in AWS services and incident management with professional services to ensure seamless operations and client satisfaction. The role involves supporting infrastructure, resolving incidents, optimizing systems, and participating in project implementations.
Responsibilities and Duties
Support:
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Record and classify received incidents, focusing on immediate efforts to restore failed services.
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Manage and troubleshoot AWS services, including EC2, S3, ECS, EBS, backups, ELB, SNS, and SES.
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Assign unresolved incidents to appropriate teams for further analysis.
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Log incident and service request details with accurate categorization and prioritization.
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Keep users updated on incident status at agreed intervals.
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Link incidents with related records (e.g., changes, problems, knowledge articles).
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Investigate and diagnose incidents and service requests to determine root causes.
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Verify resolution with users and update incident details in ConnectWise.
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Escalate major incidents and those at risk of breaching SLAs to the manager.
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Document troubleshooting steps, service restoration details, and knowledge articles.
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Monitor and optimize infrastructure usage for improved performance and cost-efficiency.
Professional Services:
Collaborate with the Project Management team for effective client product implementations.
Report regularly to the Project Management team on assigned projects and milestones.
Hire, train, mentor, and track progress of team members within the professional services department.
Execute product implementation and configuration in line with client requirements.
Conduct proof-of-concept implementations to showcase product capabilities.
Maintain timely communication with clients at various project stages to ensure alignment and satisfaction.
