About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas
and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People,
Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and
Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
Role Overview:
The Client Support Associate will work directly with active clients to resolve product-related queries through email tickets and
phone calls. This role focuses on delivering timely, accurate, and professional support in a SaaS-based environment.
What You’ll Be Doing:
- Respond to client inquiries via email tickets and phone calls
- Support clients with product features and system functionality
- Troubleshoot basic system or functionality issues
- Coordinate support services such as training, data migration, and system reconfiguration
- Escalate complex issues to internal teams when required
- Maintain service quality and follow defined processes
- Collaborate with internal teams to resolve client concerns
We Expect You to Have:
- 1–3 years of experience in customer or technical support roles
- Experience working in a SaaS environment preferred
- Familiarity with helpdesk/ticketing tools (Zendesk is a plus)
- Strong verbal and written communication skills
- Ability to analyze problems and provide quick, effective solutions
- Willingness to work assigned shifts, including Pacific Time-based schedules
- Bachelor’s degree or equivalent work experience preferred
- Usage of GenAI will add an additional advantage
Preferred Skills:
- Basic knowledge of Audit
- Proficiency in MS Excel fundamentals
- Strong organizational and collaboration skills
- Open-minded attitude with a willingness to learn.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
