Job Title: International Customer Service Representative
Job Type: Full-Time
Location: mumbai
Shift: Rotational / Night Shift (to support international clients)
Job Summary:
We are looking for a dedicated and customer-focused International Customer Service Representative to handle global client interactions. The ideal candidate will provide high-quality support to customers across different regions, ensuring excellent service and timely issue resolution.
Key Responsibilities:
Handle inbound and outbound customer interactions via phone, email, and chat
Assist international customers with inquiries, complaints, and support requests
Provide accurate information about products/services
Resolve customer issues efficiently while maintaining a positive experience
Maintain records of customer interactions and transactions
Collaborate with internal teams to ensure customer satisfaction
Meet performance metrics such as response time, resolution rate, and customer satisfaction
Requirements:
Excellent verbal and written communication skills in English
Ability to handle international customers professionally
Prior experience in customer service, BPO, or call center is preferred
Basic computer skills and familiarity with CRM tools
Ability to work in rotational shifts (including night shifts if required)
Strong problem-solving skills and a customer-first attitude
Preferred Qualifications:
Experience working with international clients (US/UK/AU markets)
Multilingual skills (optional but a plus)
Graduate in any field
Salary & Benefits:
Competitive salary based on experience
Performance incentives
Flexible working options (if applicable)
Training and career growth opportunities
How to Apply:
Interested candidates can apply directly through Indeed or share their resume at [your email/contact details].
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Job Types: Full-time, Permanent, Fresher
Pay: ₹10,367.99 - ₹33,929.65 per month
Work Location: In person
