Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Business
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Ensure that real estate is a key business enabler, through the delivery of innovative and forward thinking initiatives relating to the portfolio which supports the business needs across Portfolio Optimisation, Workplace and Facilities Management Solutions, Retail Solutions, Enviornmental, Social & Goverance (ESG), Critical Facilities, Future of Work Transformation and Risk Management.
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Have an active and ongoing learning focus on ESG/Sustainable Operations to ensure the increased understanding, knowledge and adoption of energy efficient, renewable energy, waste management and recycling, sustainable diets and resource consumption activities and certifications (LEED, WELL and WiredScore).
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Have a strong grasp of data compilation and data-driven decision making to meet RES and Sustainable Operations targets.
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Aligned to regional RES leadership and strategy, guide the local businesses in the future of work strategy, in partnership with HR, which considers the future workplace, employee experience, technology needs and people impacts; providing a healthy, safe and sustainable solution to support the current and future needs of HSBC.
- Advise and assist business on the operations, marketing and review of owned assets with a view to ensure consistency of HSBC’s real estate strategy from a Landlord/Investor context.
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Operate and manage any owned assets P&L
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Ensure the management of strategic business partners including the KPI reviews, maintaining compliance to any global/regional MSA or other local service agreement
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Implement the agreed strategy and provide a forward looking view of occupancy and associated expense to identify key business decision points and options, supported by insightful MI
- Lead workplace strategy and play a key role in shaping, enabling and embedding the Bank’s Future of Work program in the local market, moving towards a more hybrid and flexible model of working between office and home.
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Drive innovative ‘end to end’ customer focused solutions that optimise the banks’ portfolio across the RES function’s themes of data, innovation and technology.
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Embrace business partnering to ensure a close understanding of individual business requirements, ensuring alignment to overall Group Real Estate Services objectives
- Drive change & people development to ensure the function innovates and evolves to match the changing dynamics of the industry and the expectations of a multigenerational customer and employee base
- Manage the strategic planning of the Entity in the Market property portfolio which includes any creation of a property investment company or Joint venture to manage or redevelop HSBC’s residential and commercial property
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Responsible for the Travel and Expense policies for Real Estate Services employees for the Entity in the Market
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Utilise and support centrally developed golden sources of tools and data to ensure opportunities for efficiencies and consistent reporting
Customers and Stakeholders
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Support engagement with regulators to understand current and future regulatory requirements related to all Real Estate Services capabilities
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Engage and develop strong relationships with stakeholders across the Entity in the Market, LoB and Functions to ensure their service needs are met
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Manage internal customer experience, analysing root causes of dissatisfaction and/or SLA breaches, and putting in place actions to address these
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Contribute to building internal staff knowledge and awareness of ESG/Sustainable operations approaches and achievements and how lessons could be leveraged across the stakeholder ecosystem.
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Manage all 3rd party service providers and associated contractors for the entity in the Market under Real Estate Services
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Drive Property Management performance of the Assets, working closely with building managers and / or FM teams (both internally and externally).
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Manage and deliver an annualised P&L for each asset. Including, but not limited to capital investments, life cycle plans, 3rd party leasing interface, technology roll-out based on HSBC’s strategic vision.
Risk Management and Controls
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Continually reassess the operational risks and controls associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
- Ensure all actions are aligned with HSBC’s ‘3 Lines of Defence’ principles and processes
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Recognising and capitalising on opportunities for global consistency and the highest global standards
