Tele Caller Executive
Company: Skill Paradise
Location: Pune, Maharashtra
Job Type: Full-time
Work Mode: On-site
About Skill Paradise
Skill Paradise is a career-focused academy offering industry-oriented training programs designed to help students and professionals build successful careers in technology and business.
In addition to training programs, we also provide software development services, customized business software solutions, website and mobile application development, ERP solutions, digital transformation services, and IT consulting.
Job Overview
We are looking for an enthusiastic and results-driven Tele Caller Executive to engage with prospective students and business clients, generate interest in our training programs and IT services, and convert enquiries into admissions and business opportunities. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to build strong relationships over phone calls.
Key Responsibilities
- Make outbound calls to prospective students and business clients from assigned leads and databases.
- Handle inbound enquiries professionally and provide accurate information about our courses, software products, and IT services.
- Explain course offerings, certifications, fees, learning methodology, placement assistance, and career opportunities.
- Promote and generate leads for software development services, websites, mobile applications, ERP solutions, digital marketing services, and other technology offerings.
- Identify customer requirements and schedule meetings or product demonstrations with the respective sales or technical teams.
- Qualify leads and schedule appointments for Education Counsellors and Business Development Executives.
- Follow up regularly with prospective students and clients through calls, WhatsApp, SMS, and email.
- Maintain accurate records of enquiries, follow-ups, sales activities, and call outcomes in the CRM.
- Achieve daily calling, follow-up, lead generation, admission, and sales targets.
- Address customer queries and coordinate with the relevant teams to ensure a seamless customer experience.
- Maintain professionalism and build long-term relationships with prospective students and clients.
Requirements
- Bachelor's degree in any discipline.
- Freshers with excellent communication skills are encouraged to apply.
- Prior experience in telecalling, telesales, customer support, BPO, education counselling, inside sales, or IT/software sales is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in English and Hindi; Marathi is an added advantage.
- Basic computer knowledge and familiarity with Microsoft Office and CRM tools.
Preferred Skills
- Excellent telephone etiquette and communication skills.
- Strong persuasion, negotiation, and relationship-building abilities.
- Customer-focused approach with a positive attitude.
- Ability to understand customer requirements and recommend suitable solutions.
- Good organizational and follow-up abilities.
- Self-motivated, target-oriented, and comfortable working in a sales-driven environment.
Salary & Benefits
- Competitive salary based on the candidate's qualifications, skills, experience, and interview performance.
- Salary revisions and performance incentives are based on individual performance, contribution, and overall organizational policies.
- Career growth opportunities in the EdTech and IT services industry.
- Supportive and collaborative work environment.
- Opportunity to work with both education and technology solutions.
Job Type: Full-time
Schedule:
- Monday to Saturday
- Day Shift
Work Location: In person (Pune)
Skill Paradise is an equal opportunity employer. We welcome enthusiastic, customer-focused professionals who are passionate about sales, education, and technology.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
