First-Line Support & Troubleshooting: Serve as the initial contact for users experiencing technical issues via phone, email, or live chat. Diagnose system glitches, connectivity problems, and hardware malfunctions.Ticket Management: Record incoming requests in a ticketing system, track progress, prioritize urgent issues, and escalate unresolved queries to Level 2/Level 3 technical teams.User Assistance: Walk customers or employees through problem-solving processes. Perform password resets, configure email accounts, and install basic software or peripherals.Documentation & Reporting: Keep accurate records of customer interactions, track recurring technical issues, and generate daily/weekly activity reports.Knowledge Sharing: Help maintain an updated internal database or self-service knowledge base by creating step-by-step troubleshooting tutorials and FAQs.Customer Satisfaction: Follow up with users to ensure their problems have been fully resolved, providing a high standard of professional customer service.
Pay: ₹18,000.00 - ₹23,000.00 per month
Work Location: In person
