Job Summary
We are looking for an energetic, persuasive, and customer-focused Senior Telemarketing Executive to join our team at Hairdo Salon, Kochi. In this role, you will be responsible for driving salon bookings, managing customer relationships, introducing new beauty/grooming packages, and upselling premium services over the phone. You will play a pivotal role in converting inquiries into loyal clients and driving revenue growth.
Key Responsibilities
- Client Acquisition & Appointment Booking:
- Make outbound calls to existing and potential clients to promote hair, skin, and grooming services.
- Schedule, confirm, and reschedule client appointments to maximize salon seat utilization.
- Upselling & Cross-Selling:
- Pitch high-value packages, bridal services, seasonal offers, and membership plans.
- Understand client requirements and recommend suitable hair and beauty treatments.
- Lead Conversion & Follow-Ups:
- Follow up on leads generated through social media campaigns, walk-ins, and website inquiries.
- Manage appointment cancellations and re-book missed visits.
- Customer Retention & Feedback:
- Conduct post-service feedback calls to ensure complete customer satisfaction and handle queries professionally.
- Send personalized offers and reminders for regular treatments (e.g., hair care cycles, facial schedules).
- Reporting & CRM Management:
- Maintain accurate records of client interactions, preferences, and booking statuses in the salon CRM system.
- Share daily/weekly call and conversion reports with salon management.
Key Requirements & Skills
- Experience: Minimum 2–4 years of experience as a Telecaller, Telemarketing Executive, or Front Desk Executive (experience in the beauty, wellness, or luxury retail sector is a strong plus).
- Communication: Exceptional verbal communication skills in Malayalam and English. Clear articulation and pleasant phone etiquette are essential.
- Sales Aptitude: Proven track record of convincing clients, handling objections, and achieving conversion/booking targets.
- Customer Service Orientation: Warm, empathetic, and polite attitude when speaking with high-value clientele.
- Tech-Savvy: Basic knowledge of salon management software, CRM systems, and MS Excel/Google Sheets.
Benefits & Perks
- Competitive fixed base salary + attractive performance-based incentives per booking/upsell.
- Employee discounts on salon services and professional products.
- Friendly, high-energy work environment in a top salon brand in Kochi.
- Opportunities for career growth into Front Desk Manager or Customer Success Lead roles.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Work Location: In person
