Chennai, Tamil Nadu
Job Summary
L2 BASIS Support
2.1
Verifiying / Cleaning of alert logs
2.2
Cleaning / archiving of transport logs/ import queues
2.3
RFC Link Maintenance
2.4
Setting up SAP Logon groups
2.5
Daily / Weekly / Monthly Offline/ Online backups at SAP level
2.6
Naming Conventions for Backup Tapes
2.7
Searching for Missing Indexes
2.8
Memory Management – Page In / Pages Out
2.9
Memory Management – Ext. Memory/ Roll In/ Out etc.
2.10
Installing SAP License
2.11
Configuring the System Log
2.12
Setting Up Logon Groups
2.13
Installing Printers
2.14
Sending System Messages
2.14
Profile Generator: Maintaining Activity Groups/ Roles
2.15
User Maintenance :
User creation
Copying a User
Locking and Unlocking Users
Changing a Password
Finding a Missing Authorization
Checking Active Users
Role Attachment
Deleting Old User Master Records
Changing Administrator Passwords
Checking User Activities
2.16
Operation mode maintenance
Creating a New Operation Mode
Adjusting the Timetable
Manually Switching Modes
Scheduling Exception Operation
Setting Up Operation Modes
2.17
Activities on SAPNet
SAPNet user administration
Logging On to SAPNet – R/3 Front-end
Entering a Customer Message
Tracking Message Status
Receiving Responses from SAP
Confirming an Closing Messages
Requesting Support Packages
Downloading Files from SAP Servers
SAP’s Remote Services
Opening a Connection for Remote Service
Testing a Remote Service Connection
Scheduling an Early Watch Session
Scheduling a Remote Consulting Session
Registering Developers and SAP Objects Using SSCR
Searching the Notes Database
2.18
Management of the Transport Management System (TMS)
Transporting Transport Requests and investigate and resolve transport failures/ errors
Determining Old Data in Transport Directories
Clearing Old Data from the Transport Directories
Maintaining Transport Landscape
2.19
Scheduling Jobs
Jobs for R3 Monitoring
Jobs for DB Monitoring
Other background jobs
Jobs: Scheduling Jobs
Jobs: Checking Job Status and Displaying Logs
2.20
Support Package/ Add-ons
Finding Support Packages
Downloading and Importing Support Packages
Regular Support pack installations
SPAM/ SAINT
2.21
System Profiles and Maintenance
2.22
Client Maintenance
Maintaining Clients and client-settings
Client Copy – Remote and Local
Client Export/ Import
2.23
Automatic Note application through SNOTE
2.24
Printer Configuration
2.25
Backup Scheduling from DB13 and monitoring thru DB12
2.26
SCOT monitoring
2.27
Searching for Missing Indexes
2.28
Monitoring the Growth of Extents
2.29
Checking Database Performance
2.30
Extending the Database (Adding Data Files)
2.31
Changes in Oracle Parameters based on recommendation from L3 BASIS Support Team for performance optimization
2.32
Checking and Managing CBO statistics
2.33
User Training
Key Responsibilities
1. Provide Technical Support For Sap Basis And Hana By Resolving Tickets Independently, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Issues In Sap Systems, Applying Problem-Solving Skills To Identify And Implement Effective Solutions.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Capabilities.
4. Manage Ticket Resolution Within Agreed Slas, Optimizing Processes To Ensure Efficiency And Effectiveness In Handling Support Requests.
5. Foster Positive Customer Experiences By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thus Contributing To Overall Customer Satisfaction (Csat).
Skill Requirements
1. Proficiency In Sap Basis And Sap Hana, Demonstrating Solid Knowledge Of System Administration And Support Processes.
2. Strong Problem-Solving Skills With The Ability To Perform Root Cause Analysis For Complex Issues.
3. Familiarity With Ticketing Systems And Service Level Agreements (Sla) Management.
4. Excellent Communication Skills To Effectively Convey Technical Information To Team Members And Customers.
Other Requirements
1. Sap Certified Technology Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
