Patient Care Counsellor – Responsibilities
- Handle patients and their attendants with care and provide a positive patient experience throughout their treatment journey.
- Explain treatments, procedures, packages, pricing, and treatment plans clearly to patients and address their queries.
- Handle incoming and outgoing calls, patient enquiries, appointments, and treatment-related communication.
- Conduct regular follow-up calls with existing patients and enquiries to encourage treatment continuation and improve conversions.
- Coordinate with doctors, therapists, Front Office, and Centre Head to ensure smooth patient care and treatment execution.
- Maintain accurate patient records, enquiries, appointments, follow-ups, and treatment details in the system/CRM.
- Ensure timely updates of patient information, follow-up status, and daily activities in the system.
- Support patients from their first enquiry/visit through treatment completion and post-treatment follow-up.
- Identify patient needs and guide them towards appropriate treatments based on the doctor's recommendations.
- Maintain regular communication with patients and build strong relationships to encourage repeat visits and referrals.
- Handle patient concerns and complaints professionally and coordinate with the concerned team for timely resolution.
- Follow the centre's SOPs, patient care standards, and communication guidelines.
- Support the centre team in achieving patient satisfaction, treatment conversions, follow-up targets, and overall centre performance.
- Prepare and maintain daily reports related to calls, enquiries, appointments, follow-ups, conversions, and patient status.
- Perform other patient-care and centre coordination activities assigned by the management.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
