Job Description – Customer Service Executive
Position: Customer Service Executive
Department: Customer Service / Sales Support
Location: Kondhanpur, Pune, Maharashtra
Experience: 3–5 Years (Manufacturing/Engineering Industry Preferred)
Qualification: Graduate (B.Com/BBA/B.E./Diploma or equivalent)
Job Summary
We are looking for a proactive and customer-focused Customer Service Executive to manage after-sales service, customer support, back-office operations, quotations, spare parts coordination, and service-related logistics. The ideal candidate should possess excellent communication, coordination, and organizational skills to ensure seamless customer satisfaction.
Key ResponsibilitiesCustomer Service & After-Sales Support
- Handle customer inquiries and provide prompt resolutions.
- Coordinate after-sales service activities and ensure timely issue resolution.
- Maintain strong customer relationships through regular follow-ups.
- Coordinate with internal departments to resolve customer complaints.
Quotation & Sales Support
- Prepare and submit techno-commercial quotations.
- Prepare and send spare parts quotations.
- Follow up with customers for quotation approvals and purchase orders.
- Coordinate with the sales and service teams for order execution.
Payment Recovery
- Follow up with customers for outstanding payments.
- Coordinate with the Accounts department for payment reconciliation.
- Maintain records of receivables and payment status.
Back Office Operations
- Maintain customer databases and service records.
- Prepare service reports, order confirmations, invoices, and documentation.
- Update ERP/CRM systems with customer and service information.
- Generate MIS reports related to customer service and sales support.
Service Coordination
- Coordinate service engineers for site visits.
- Schedule preventive and breakdown maintenance visits.
- Track service requests until closure.
- Maintain service history and customer feedback records.
Travel Booking & Coordination
- Arrange travel bookings, accommodation, and local transportation for service engineers.
- Coordinate site visit schedules with customers and internal teams.
- Ensure all travel and service documentation is completed before deployment.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.
- Good knowledge of MS Excel, MS Office, and ERP/CRM software.
- Ability to prepare professional quotations and maintain documentation.
- Strong follow-up and coordination skills.
- Good organizational and multitasking abilities.
Preferred Skills
- Experience in engineering, automation, pharmaceutical machinery, or manufacturing industries.
- Knowledge of spare parts management and service coordination.
- Basic understanding of commercial terms, invoicing, and payment follow-up.
Salary
25k to 30k
This role is ideal for candidates who can efficiently manage after-sales service, back-office operations, quotation preparation, spare parts quotations, payment recovery, and travel coordination while ensuring a high level of customer satisfaction.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
