Key Responsibilities
● Respond to customer queries via email, chat, and other non-voice support channels.
● Understand user issues, troubleshoot problems, and provide timely resolutions.
● Maintain accurate and complete records of customer interactions.
● Escalate unresolved issues to the relevant teams when required.
● Contribute to and update internal knowledge base articles and FAQs.
Requirements
● Ability to handle multiple queries simultaneously with attention to detail.
● Basic computer proficiency and familiarity with support tools or CRM systems.
● Prior experience in customer support or non-voice roles is preferred.
Job Types: Full-time, Permanent
Pay: ₹9,000.00 - ₹11,000.00 per month
Application Question(s):
- Current Salary
- Last Withdrawn Salary/ Expected Salary
- Notice Period
Experience:
- Live chat: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: Remote
