Experience: 5–10 years in IT support, with strong exposure to Cybersecurity, AI, Data, and E-Commerce domain
Employment Type: Full time
About the Role
We are looking for an IT Team Lead specializing in Cybersecurity, AI, Data, and E-Commerce domain & is responsible for leading day-to-day IT support operations governing Identity and Access Management (IDM/IAM), Shopify development processes. This role combines technical hands-on expertise, people leadership, and security-focused identity lifecycle management to ensure reliable IT services and secure access to systems and data.
Key Responsibilities
IT Support & Operations
- Lead and oversee daily IT operations for end users across hardware, software, network, and application issues.
- Act as escalation point for complex or high-impact IT incidents and service requests.
- Ensure compliance with SLAs, KPIs, and IT service management best practices.
- Manage incident, problem, and change processes to minimize downtime and business disruption.
- Coordinate with vendors and internal stakeholders for issue resolution and system maintenance.
- Maintain IT asset inventory, patching, backups, and endpoint security controls.
- Ensure documentation of procedures, configurations, and troubleshooting guides.
Identity & Access Management (IDM/IAM)
- Own end-to-end user identity lifecycle management (joiner, mover, leaver processes).
- Administer and govern user access across systems, applications, and directories.
- Enforce role-based access control (RBAC), least privilege, and segregation of duties.
- Perform regular access reviews, audits, and certifications.
- Integrate IDM processes with HR and business systems where applicable.
- Respond to access-related security incidents and audit findings.
- Ensure compliance with internal policies, regulatory, and security requirements.
Team Leadership & People Management
- Lead, mentor, and develop IT staff.
- Assign tasks, manage workloads, and ensure effective shift coverage.
- Conduct performance reviews, coaching, and skill development.
- Promote a customer-focused, service-oriented IT culture.
- Support hiring, onboarding, and training of new team members.
Security, Compliance & Continuous Improvement
- Collaborate with Information Security on access controls and security initiatives.
- Support audits (SOX, ISO, internal/external) related to IT and access management.
- Identify opportunities for automation and process optimization.
- Drive continuous improvement in IT service quality and user experience.
Required Skills & Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
- 5+ years of experience in IT operations, of which, 2+ years of experience in a team lead or supervisory role.
- Experience with Identity and Access Management (IAM/IDM).
- Good knowledge of Active Directory, Azure AD/Entra ID, LDAP, or similar directory services.
- Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
- Excellent stakeholder communication, collaboration, and negotiation skills.
Preferred Qualifications
- Experience with IAM tools (e.g., SailPoint, Okta, Microsoft Identity Manager, Saviynt).
- ITIL certification or strong ITIL process knowledge.
- Security or IAM-related certifications (e.g., ITIL, Security+, IAM certifications).
Benefits
- Opportunities for professional growth in an innovative IT organisation.
- Flexible working arrangements and a collaborative team culture.
- Supportive management and open to feedback and suggestions.
Pay: ₹1,500,000.00 - ₹1,600,000.00 per year
Benefits:
Application Question(s):
- How many years of experience do you have?
- How many years of experience do you have in leading a team?
- Are you up for Hybrid working culture?
- How soon you can join?
- How much you will rate your experience in managing user access lifecycle (Joiner, Mover, Leaver) out of 5?
- Do you have any exposure in IAM, Cybersecurity, and E-Commerce experience?
- How many years of experience do you have in IAM Platform?
- How many years of experience do you have in Active Directory, Azure AD/Entra ID?
- Do you have any exposure in access reviews, RBAC implementation, or audit compliance?
- Do you have experience supporting Cybersecurity initiatives or security incident investigations?
- Have you worked in E-Commerce environments (Shopify) or AI/Data-driven organizations?
- Are you currently in Pune or willing to relocate?
Work Location: Hybrid remote in Pune, Maharashtra
