1 Year
Mumbai
Full-Time
Job Responsibilities:
- Serve as the main point of contact and trusted advisor for a portfolio of key customers.
- Build and maintain strong relationships with customers, understanding their unique
business needs and objectives.
- Drive customer adoption of our products and services, ensuring they derive maximum
value and achieve their desired outcomes.
- Proactively identify opportunities for expansion and growth within existing customer
accounts.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to address
customer needs and resolve any issues or concerns.
- Conduct regular business reviews with customers to assess their progress, identify areas
for improvement, and present strategic recommendations.
- Serve as the voice of the customer within the company, providing valuable feedback and
insights to drive product enhancements and innovation.
- Develop and implement customer success plans, including onboarding strategies, training
programs, and support initiatives.
- Monitor customer health metrics, track usage patterns, and analyse data to identify trends
and potential risks.
- Provide proactive support and guidance to customers, delivering exceptional service and
ensuring their success.
- Stay up-to-date with industry trends, best practices, and competitive landscape to
continuously enhance customer success strategies.
