Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred
Roles and Responsibilities:
Support customers with advanced home networking configurations & Resolve complex mesh systems.
Handle high-value products related customer cases.
Provide expert-level troubleshooting and guidance, resolve complex networking and performance issues.
Ensure high-quality documentation and escalation to L2/L3 as required.
Ensure accurate case documentation and escalation handling.
Required Skills & Desired Skills:
Core Skills & Abilities
Expert-level understanding of home networking and wireless deployments.
Ability to diagnose and resolve high-impact customer issues.
Strong analytical and time management skills.
Soft Skills & Communication
Immaculate English communication skills (B2 CEFR level).
Neutral accent with executive-level customer handling.
Clear, confident, and structured communication style.
Technical Proficiency
Expert knowledge of Windows, macOS, Android, and iOS.
Advanced firewall, VPN, and wireless network expertise.
Ability to design, optimize, and troubleshoot complex home networks.
Sales Skills
Ability to identify opportunities and sell premium support contracts.
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Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Are you a Graduate with a Computer Science background (mandatory) or Engineering degree?(Required)
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No
Do you have Tech support experience working in a call centre environment in an international voice process?(Required)
Yes
No
How many years of experience do you have working as a Tech support agent?(Required)
0-12 Months
more than 12+ Months
Are you flexible working in night shifts & different shifts covering 24/7?(Required)
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Flexibility to work any hours between 6 PM IST to 5 AM IST?(Required)
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No
Are you willing to work on the 6th day & OT ?(Required)
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No
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Availability to join(Required)
Immediate joiner
30 days
60 days
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