MVJ Medical College & Research Hospital is looking for a confident, and patient-focused Contact Centre Coordinator
If you have excellent communication skills and enjoy helping patients and their families, we would like to hear from you!
Position
Contact Centre Coordinator / Contact Centre Staff
Department
Hospital Contact Centre / Patient Services
Job Summary
The Contact Centre Staff will be responsible for handling patient calls, providing information about hospital services, coordinating appointments, addressing patient queries, and ensuring a smooth and positive patient experience.
Key Responsibilities
- Handle inbound and outbound patient calls professionally.
- Provide information about doctors, departments, services, and appointments.
- Schedule, reschedule, and confirm patient appointments.
- Respond to patient queries, complaints, and feedback courteously.
- Coordinate with hospital departments to resolve patient requirements.
- Maintain accurate call and patient-related records in HIS/CRM.
- Prepare reports and maintain patient confidentiality.
Qualifications
- Bachelor’s Degree or Diploma in any discipline.
- Experience in a hospital, healthcare, customer service, or contact centre is preferred.
- Fluency in Kannada, Telugu, English, and Hindi is mandatory.
- Candidates must be confident in speaking and communicating professionally in all four languages.
Skills We Look For
- Excellent verbal communication and interpersonal skills.
- Patient-friendly and customer-focused approach.
- Good listening and problem-solving skills.
- Basic computer and MS Office knowledge.
- Ability to handle multiple calls and work effectively under pressure.
- Professional, polite, and positive attitude.
Work Schedule
- Rotational shifts as per hospital requirements.
- Willingness to work on weekends and holidays when required.
- Ability to support 24/7 hospital contact centre operations.
What We Offer
- Work in a professional healthcare environment.
- Opportunity to interact with patients and healthcare professionals.
- Develop valuable communication and healthcare service skills.
- Be part of a patient-focused team.
Location: Hoskote, Bengaluru Rural, Karnataka
Interested candidates are encouraged to apply with their updated resume.
Pay: From ₹20,000.00 per month
Benefits:
Work Location: In person
