We are seeking a dynamic, well-spoken, and customer-focused Counselor cum Telecaller to join our team. The ideal candidate will be responsible for managing front desk operations, handling inquiries, counseling prospective clients, and making follow-up calls to generate admissions/sales while ensuring an excellent customer experience.
Key Responsibilities
Counseling
- Counsel prospective clients/students regarding available services, courses, or programs.
- Understand customer requirements and recommend suitable solutions.
- Address queries, resolve concerns, and provide accurate information.
- Maintain relationships with prospective and existing clients.
- Coordinate with relevant departments to facilitate admissions or enrollments.
Telecalling
- Make outbound calls to prospective customers/leads.
- Follow up on inquiries generated through phone calls, websites, social media, or marketing campaigns.
- Convert inquiries into admissions, appointments, or sales opportunities.
- Maintain daily call reports and update CRM/database.
- Achieve monthly calling, follow-up, and conversion targets.
Required Qualifications
- 1–3 years of experience in reception, counseling, telecalling, customer service, or a similar role.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal and written communication skills.
- Pleasant personality with a professional appearance.
- Strong interpersonal and counseling abilities.
- Good persuasion and negotiation skills.
- Proficiency in MS Office and basic computer applications.
- Ability to multitask and work under pressure.
- Strong organizational and time-management skills.
- Customer-oriented attitude with problem-solving abilities.
Pay: ₹8,518.92 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Work Location: In person
