Job Summary
We are hiring an experienced Senior IT Technician with strong skills in BPO dialer management, computer hardware assembling, and network setup/maintenance. The candidate will handle escalated IT issues, maintain infrastructure, and ensure smooth technical operations across all departments.
Key Responsibilities
- Manage and operate VICIdial/GoAutoDial/ICT (Dialer experience is mandatory).
- Create campaigns, agent IDs, upload lists, monitor dialer performance.
- Assemble, configure, and maintain computers, servers, and hardware.
- Install and maintain network connections, cabling, routers, switches, DNS, DHCP.
- Configure firewalls, routing, and switching for performance and security.
- Troubleshoot and resolve network, system, and hardware issues.
- Act as the primary escalation point for all IT-related issues.
- Maintain IT inventory, procure equipment, and coordinate with vendors/ISPs.
Requirements
- 5-7 years of IT support experience (BPO preferred).
- Strong knowledge of dialer systems (mandatory).
- Expertise in hardware assembling, system troubleshooting, and network setup.
- Good understanding of LAN, routers, switches, DNS, DHCP, firewalls.
- Ability to work under pressure and resolve issues quickly.
Why Join Us
- Growing IT & BPO environment
- Opportunity to manage full-scale network & system infrastructure
- Supportive and skilled technical team
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
