Key Responsibilities:
- Monitor daily store operations to ensure compliance with company SOPs.
- Ensure all departments follow approved operational procedures.
- Monitor stock receiving, inward and outward processes.
- Verify inventory movements and ensure accurate documentation.
- Coordinate with warehouse and store teams to reduce stock discrepancies.
- Coordinate with Sales, Warehouse, Billing, CRM, Visual Merchandising, and Accounts teams.
- Ensure smooth execution of daily operational activities.
- Follow up on pending operational tasks and process improvements.
- Resolve operational issues by coordinating with concerned department.
- Prepare daily, weekly, and monthly operational reports.
- Document process improvements and corrective actions.
- Maintain proper filing of operational records.
- Identify process inefficiencies and suggest improvements.
- Monitor service quality standards within the store.
- Support continuous improvement initiatives.
- Train new employees on operational processes and SOPs.
- Provide guidance to staff on maintaining operational standards.
Key Performance Indicators (KPIs)
- Inventory Accuracy
- Stock Discrepancy Percentage
- Timely Completion of Operational Tasks
- Report Submission Accuracy
- Process Improvement Initiatives Implemented
- Reduction in Operational Errors
- Internal Audit Compliance
Required Qualifications
- Graduate in any discipline.
Experience
- 2–5 years of experience in retail operations, process control, or store operations.
- Experience in the garments or fashion retail industry is preferred.
Technical Skills
- MS Excel (VLOOKUP, MIS Reporting)
- MS Word & PowerPoint
- Inventory Management Systems
- Process Documentation
- Basic Data Analysis
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
