Job Description – Customer Service Executive (Sales & Ecommerce)
Position: Customer Service Executive – Ecommerce & B2B
Job Summary
We are looking for dynamic and customer-focused professionals with a D2C Brand customer support background to join our team. The ideal candidate should possess excellent communication skills and be passionate about delivering exceptional customer service.
Eligibility Criteria
- Undergraduate or Graduate from any discipline.
- Minimum 2 Years of Experience in D2c Domain.
- Excellent verbal and written English communication skills.
- Comfortable working in rotational shifts.
- Experience With Interakt (A Bonus)
Roles & Responsibilities
- Handle customer queries through voice support & Chat Support.
- Provide prompt and accurate resolutions to customer concerns.
- Deliver exceptional customer service while maintaining quality standards.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain accurate records of customer interactions.
- Meet productivity, quality, and customer satisfaction targets.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Ability to multitask in a fast-paced environment.
- Basic computer knowledge and proficiency.
Only Experienced Candidates Apply For This Position.
Pay: ₹15,000.00 - ₹32,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
