Department: Front Office / Clinic Operations
Industry: Hair Transplant & Aesthetic Healthcare
Position: Front Desk Executive
Employment Type: Full-Time
Experience: 1–3 Years preferred; Freshers with strong communication skills may also apply
Location: Amanora, Hadapsar
About the Role
We are looking for a professional, friendly, and customer-focused Front Desk Executive to manage the reception area and provide an excellent experience to patients visiting our clinic. The ideal candidate should have strong communication, coordination, and interpersonal skills with a professional approach toward patient handling.
Key Responsibilities
- Welcome and greet patients and visitors professionally.
- Manage patient registration, appointments, and front-desk activities.
- Handle incoming calls, WhatsApp enquiries, and patient queries.
- Coordinate appointments between patients, doctors, counsellors, and clinic staff.
- Maintain accurate patient records and appointment schedules.
- Follow up with patients regarding appointments and consultations.
- Guide patients through the clinic's consultation and treatment process.
- Coordinate with the counselling and clinical teams to ensure smooth patient flow.
- Handle billing, receipts, and basic payment-related coordination where required.
- Maintain confidentiality of patient information and clinic records.
- Ensure the reception area remains clean, organized, and welcoming.
- Address patient concerns professionally and escalate issues to the appropriate team.
- Support the clinic team with administrative and operational activities.
Required Skills
- Excellent verbal and written communication skills.
- Pleasant personality with strong interpersonal skills.
- Good customer service and patient-handling abilities.
- Basic computer knowledge and proficiency in MS Office.
- Good organizational and multitasking skills.
- Ability to work in a fast-paced clinic environment.
- Professional appearance and positive attitude.
- Fluency in English and the local language is preferred.
Preferred Qualifications
- Graduate in any discipline.
- Prior experience in healthcare, hospitals, clinics, salons, wellness, or customer service will be an advantage.
- Experience in a hair transplant or aesthetic clinic will be an added advantage.
Key Performance Indicators
- Patient experience and satisfaction.
- Appointment management and follow-up efficiency.
- Accurate documentation and records.
- Professional handling of patient enquiries.
- Smooth coordination with doctors and clinic teams.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
