Job Title: Customer Care Executive / Team Leader / Sales Trainer – Inbound Sales
Location: Nagpur, Maharashtra
Experience: 2–5 Years
Salary: ₹20,000 – ₹35,000 per month
Employment Type: Full-Time
Industry: Sales / Customer Service / Travel & Tourism / Services
Job Summary
We are looking for an experienced Team Leader / Sales Trainer to manage and train our Inbound Sales Team. The ideal candidate should have strong communication, sales, team-handling and training skills, with practical experience in handling inbound leads and converting them into customers.
The candidate will be responsible for team performance, sales training, lead conversion, customer handling and achieving monthly sales targets.
Key Responsibilities
- Manage and guide the inbound sales team on a daily basis.
- Train new and existing team members on sales processes and customer handling.
- Conduct regular sales training, coaching and performance sessions.
- Handle inbound calls, enquiries and leads when required.
- Monitor team performance, conversion rates and sales targets.
- Help team members improve their communication and sales techniques.
- Track leads and ensure timely follow-up with customers.
- Monitor call quality and provide constructive feedback.
- Develop effective sales strategies to improve lead conversion.
- Resolve customer or team-related issues professionally.
- Prepare daily/weekly/monthly sales performance reports.
- Motivate the team to achieve individual and team targets.
- Coordinate with management regarding sales performance and requirements.
Required Skills
- 2–5 years of experience in Inbound Sales / Inside Sales / Telesales / Customer Service.
- Previous experience as a Team Leader, Sales Trainer or Senior Sales Executive preferred.
- Excellent verbal communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Good knowledge of sales and lead conversion techniques.
- Ability to train, coach and motivate sales executives.
- Target-oriented and comfortable working in a fast-paced environment.
- Good problem-solving and team-management skills.
- Basic knowledge of MS Excel and sales reporting.
Preferred Candidate
Candidates from Travel & Tourism, BPO, Telecom, Banking, Insurance, Hospitality, E-commerce or other customer-facing sales industries will be preferred.
Key Performance Areas
Team Handling | Sales Training | Inbound Calling | Lead Conversion | Customer Handling | Follow-ups | Target Achievement | Call Quality | Team Performance
Why Join Us?
- Growth-oriented work environment
- Opportunity to develop leadership and sales skills
- Performance-based growth opportunities
- Professional and supportive team environment
Interested candidates can apply with their updated CV.
Pay: ₹22,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
