Key Responsibilities
- System Administration: Configure and maintain Salesforce CPQ components including products, price
books, discount schedules, price rules, product rules, bundles, and approvals to support scalable and
compliant quoting.
- User Support: Provide day-to-day support for Sales and Sales Operations users, including quote setup,
pricing issues, approval flows, and post-deployment CPQ support.
- Change Management: Support CPQ-related change requests including pricing changes, product
catalogue updates, contract terms, and approval logic, ensuring changes are tested and documented.
- Project Delivery: Participate in CPQ enhancements, optimisations, and rollout activities, working closely
with Solution Architects and external partners where required.
- Data & Integrity (optional new bullet): Support CPQ data quality across products, pricing, and quoting
outputs, ensuring accuracy for downstream systems (e.g. ERP).
- Project Delivery: Lead or contribute to strategic Salesforce initiatives that enhance capabilities.
- Performance Optimisation: Participate and support activities for the monitoring of system
performance, and conduct regular system audits and health checks as directed.
- Security and Compliance: Implement and enforce Salesforce security protocols to ensure compliance
with internal and external standards
- Change Management: Manage change requests and ensure smooth transitions during upgrades and
migrations.
- Documentation and Reporting: Create and maintain comprehensive system documentation and user
guides.
- Collaboration and Stakeholder Management: Participate and support collaboration with crossfunctional teams to understand requirements and deliver solutions. Engage with stakeholders to gather
feedback and drive continuous improvement.
- Innovation and Continuous Improvement: Stay updated with the latest Salesforce product
developments and industry trends. Identify opportunities for innovation and process improvement.
