Job Title: Front Office Executive - Resort Reception & Bookings
Company Name: Sova’s Nature Hideout
Location: Pawna Lake, Near Lonavala, Maharashtra
Job Type: Full-Time | On-Site
Salary: ₹18,000 – ₹35,000 per month (based on experience & communication skills)
About Us
Sova’s Nature Hideout is a serene luxury retreat nestled in the foothills of the Sahyadri mountains, offering guests a peaceful escape surrounded by nature. Known for warm hospitality, scenic surroundings, and thoughtfully designed stays, we create memorable experiences focused on relaxation, comfort, and meaningful moments.
Job Description
We are looking for a smart, professional, and customer-focused Front Office Executive to join our team at Sova’s Nature Hideout.
This role involves handling guest reception, resort bookings, and front desk operations to ensure an excellent guest experience from inquiry to check-out.
Key Responsibilities
- Manage guest check-ins and check-outs smoothly
- Handle booking inquiries via calls, WhatsApp, Instagram & online platforms
- Coordinate reservations and maintain booking records
- Assist guests with queries and ensure excellent customer service
- Coordinate with housekeeping and operations teams for smooth guest experiences
- Resolve guest concerns professionally and efficiently
Qualifications & Skills
- Strong communication and interpersonal skills
- Professional, well-groomed, and customer-friendly personality
- Experience in hospitality, front office, reception, or guest relations preferred
- Comfortable handling calls, WhatsApp communication, and bookings
- Basic computer proficiency and reservation handling skills
- Ability to multitask in a fast-paced hospitality environment
- Fluency in English, Hindi, and Marathi preferred
- Freshers with excellent communication skills are welcome to apply
Preferred Candidate
We are looking for someone who is confident in guest interaction, professional in communication, and capable of independently handling bookings and front desk responsibilities.
Job Types: Full-time, Fresher
Pay: ₹16,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have prior experience in hospitality, hotel reception, guest relations, or front office operations? If yes, please mention details.
- Are you comfortable handling guest calls, WhatsApp inquiries, and booking communication in English, Hindi, and Marathi?
- Are you comfortable working on-site at Pawna Lake (Near Lonavala) and on weekends/holidays if required?
- Do you have prior experience in Sales and Digital Marketing?
Work Location: In person
