Job Description – Hostess
Position: Hostess
Department: Front Office / Guest Relations
Reporting To: Café Operations Manager / Restaurant Manager
Job Summary
The Hostess is responsible for creating a welcoming and memorable first impression for guests. She will manage guest reception, seating arrangements, reservations, and waiting lists while ensuring exceptional customer service and smooth coordination between guests and service staff. The role requires excellent communication skills, professional grooming, and a customer-centric approach.
Key Responsibilities
· Welcome and greet guests warmly upon arrival.
· Manage reservations, table bookings, and guest waiting lists efficiently.
· Escort guests to their designated tables and ensure they are comfortably seated.
· Coordinate with the service team to optimize table allocation and guest flow.
· Handle guest inquiries, requests, and feedback professionally.
· Maintain accurate records of reservations and guest preferences.
· Answer telephone calls and assist guests with booking-related queries.
· Inform guests about menu highlights, promotions, events, and special offerings.
· Monitor dining area occupancy and communicate seating availability to the operations team.
· Ensure the reception and waiting areas remain clean, organized, and presentable at all times.
· Support management in maintaining high standards of hospitality and guest satisfaction.
· Assist in resolving guest concerns promptly and courteously.
Qualifications & Experience
· Minimum Higher Secondary (10+2); Diploma/Degree in Hospitality Management preferred.
· 1–3 years of experience in hospitality, restaurant, café, hotel, or customer service roles.
· Freshers with excellent communication skills and a positive attitude may also apply.
· Proficiency in English, Hindi, and local languages is an advantage.
Skills & Competencies
· Excellent communication and interpersonal skills.
· Strong customer service orientation.
· Professional appearance and grooming standards.
· Ability to multitask and work under pressure.
· Strong organizational and time-management skills.
· Positive attitude and problem-solving abilities.
· Teamwork and coordination skills.
· Basic computer knowledge and familiarity with reservation systems.
Key Performance Indicators (KPIs)
· Guest satisfaction and feedback scores.
· Efficient management of reservations and seating arrangements.
· Reduced guest waiting time.
· Professional handling of guest concerns and inquiries.
· Adherence to hospitality and service standards.
Working Conditions
· Flexible to work rotational shifts, weekends, and public holidays.
· Ability to stand and walk for extended periods during operational hours.
Work Location: In person
