A Customer Care Executive (CCE) acts as the frontline link between an organization and its customers. They manage inbound and outbound communications across multiple channels—including phone, email, and live chat—to resolve queries, process orders, and ensure a highly positive customer experience.Core ResponsibilitiesQuery & Complaint Resolution: Respond to customer inquiries with empathy, troubleshoot basic technical issues, and provide step-by-step guidance.Multichannel Support: Handle interactions seamlessly via voice calls, email, live chat, and social media while maintaining a consistent brand voice.Data Management: Accurately log customer interactions, case statuses, and feedback into CRM (Customer Relationship Management) software.Feedback Collection: Conduct post-resolution follow-ups and surveys to measure satisfaction and identify areas for service improvement.Sales Support: Identify upselling or cross-selling opportunities and support retention efforts by addressing customer concerns proactively.
Job Types: Full-time, Part-time, Fresher
Pay: ₹18,254.54 - ₹55,741.34 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
