Location: Bangalore / Karnataka
Experience Required: 5+ Years in Retail Store Operations, FMCG, Grocery, Organic Retail, or Modern Trade
Job Summary
The Organic World is seeking an experienced and customer-focused Store Manager to oversee daily store operations, drive sales performance, ensure exceptional customer service, and lead a high-performing team. The ideal candidate should have a strong background in retail management, inventory control, team leadership, and achieving business targets.
Key Responsibilities Store Operations
- Manage end-to-end store operations and ensure smooth daily functioning.
- Ensure compliance with company policies, SOPs, hygiene, and safety standards.
- Maintain store appearance, merchandising standards, and product availability.
Sales & Business Performance
- Achieve monthly and annual sales targets.
- Monitor KPIs such as sales growth, conversion, basket size, and shrinkage.
- Develop and implement local marketing initiatives to enhance footfall and revenue.
Team Management
- Recruit, train, motivate, and supervise store staff.
- Conduct regular performance reviews and coaching sessions.
- Prepare staff schedules and ensure optimum manpower utilization.
Inventory & Stock Management
- Monitor inventory levels and ensure timely replenishment.
- Reduce stock loss, wastage, and shrinkage.
- Coordinate with procurement and warehouse teams for stock availability.
Customer Experience
- Deliver exceptional customer service and resolve customer concerns effectively.
- Build strong relationships with customers and encourage repeat business.
- Ensure a pleasant shopping experience in line with The Organic World's brand values.
Financial & Administrative Control
- Manage store expenses and optimize operational costs.
- Handle cash management, billing operations, and daily sales reconciliation.
- Prepare and present store performance reports to management.
Required Qualifications
- Bachelor's degree in Business Administration, Retail Management, Commerce, or related field.
- Minimum 5+ years of experience in retail store management, preferably in grocery, supermarket, FMCG, or organic retail.
- Proven experience in managing store operations and achieving sales targets.
- Strong leadership and people management skills.
- Good analytical and problem-solving abilities.
- Proficiency in POS systems, inventory management, and MS Office.
Key Competencies
- Leadership & Team Building
- Customer Centricity
- Sales & Business Acumen
- Inventory Management
- Communication & Interpersonal Skills
- Decision Making
- Operational Excellence
Preferred Industry Background
- Supermarkets
- Organic/Fresh Food Retail
- FMCG Retail
- Modern Trade
- Hypermarkets
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
