Telecaller Executive
Job Type: Full-time
Pay: ₹12,000 - ₹15,000 per month + Performance Incentives
Full Job Description
Angroos Gifts Boutique is looking for a friendly, confident, and customer-focused Telecaller Executive to handle customer calls, manage enquiries, follow up with potential customers, and convert enquiries into successful orders.
Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer enquiries through phone calls, WhatsApp, and email.
- Understand customer requirements and recommend suitable products and gifting solutions.
- Explain product features, pricing, customization options, and delivery timelines.
- Prepare quotations and coordinate with the sales team.
- Follow up with customers to convert enquiries into confirmed orders.
- Build and maintain positive customer relationships.
- Resolve customer concerns and provide excellent customer service.
- Maintain enquiry records, customer databases, and daily call reports.
- Coordinate with the sales, production, accounts, packing, and delivery teams.
- Support promotional campaigns and showroom customer service whenever required.
- Perform other duties assigned by the management.
Requirements
- Bachelor's Degree or equivalent qualification.
- Excellent communication skills in Malayalam and English.
- Basic Hindi communication is an added advantage.
- Strong customer service and communication skills.
- Good persuasion, follow-up, and negotiation abilities.
- Basic knowledge of Microsoft Office and computer applications.
- Experience in telecalling, customer support, sales, or enquiry management is preferred.
- Freshers with excellent communication skills are welcome to apply.
Benefits
- Performance Incentives
- Career Growth Opportunities
- Professional Training
- Friendly and Professional Work Environment
Job Type
Pay
₹15,000 - ₹15,000 per month
Supplemental Pay
- Performance Bonus
- Incentive Pay
Schedule
- Day Shift
- Monday to Saturday
- Additional hours during festive seasons when required
Language
- Malayalam (Required)
- English (Required)
- Hindi (Preferred)
Work Location
In person – Kadavanthra, Kochi
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
