Start of main content Job title, keywords, or company chennai, tamil nadu Welcome back Jobs for you Telecalling - No sales No target Easily apply Aithent Technologies Private Ltd Chennai, Tamil Nadu ₹12,789 - ₹23,578 a month Call Center Executive - Tamil Easily apply AHAM Housing Finance Chennai, Tamil Nadu Tele Calling Executive Easily apply Rnest Chennai, Tamil Nadu ₹12,000 - ₹15,000 a month Food provided Health insurance Paid time off Paid sick time Life insurance Cell phone reimbursement Telecalling - No sales No target Easily apply Jawahar Global Academy Saidapet, Chennai, Tamil Nadu ₹15,000 - ₹20,000 a month Cell phone reimbursement Provident Fund Hindi Voice Collection Contributors Easily apply ALPHA SOLUTIONS Remote ₹400 - ₹1,000 an hour Work from home Tele Caller Executive Easily apply Tellecaller work from home Remote ₹10,000 - ₹20,000 a month Work from home Flexible schedule Customer Support Executive (Telesales) Fresher Easily apply Technexo Solutions Chennai, Tamil Nadu ₹8,000 - ₹20,000 a month Health insurance Life insurance Cell phone reimbursement Provident Fund Flexible schedule Tele Caller Executive Easily apply Hadron Infra Projects Pvt Ltd Anna Nagar, Chennai, Tamil Nadu ₹15,000 - ₹18,000 a month Work from home Telecalling Executive Easily apply Yencode Technologies Velachery, Chennai, Tamil Nadu From ₹80,000 a month Full-time +3 Tele Caller Executive Easily apply Little boss - T Nagar, Chennai T Nagar, Chennai, Tamil Nadu ₹10,000 - ₹18,000 a month Call Center Executive Easily apply Neurealm (Formerly GS Lab | GAVS) Chennai, Tamil Nadu ₹19,803.20 - ₹49,917.76 a month Full-time +3 Paid time off Provident Fund Call Center Executive - Tamil AHAM Housing Finance Chennai, Tamil Nadu Profile insights Here’s how the job qualifications align with your profile. Skills Upselling Microsoft Office Financial services + show more Do you have experience in Upselling? Yes No Skip Education Bachelor's degree Do you have a Bachelor's degree? Yes No Skip Languages Tamil Hindi English Do you know Tamil? Yes No Skip Full job description Job Summary The Call Center Executive is responsible for handling inbound and outbound calls to assist customers with loan inquiries, application processes, and service-related concerns. They play a crucial role in lead generation, customer relationship management, and complaint resolution while ensuring high service quality and compliance with company policies. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance satisfaction and drive business growth. Customer Inquiry Management Handle inbound and outbound calls related to loan products, eligibility, application status, and repayment options. Provide accurate information and resolve customer queries efficiently. Lead Generation & Conversion Identify potential customers through telecalling and follow-ups. Convert inquiries into loan applications by explaining benefits and features. Loan Processing Assistance Guide customers on documentation, verification, and loan application submission. Coordinate with internal teams for faster processing and approvals. Customer Relationship & Retention Maintain positive relationships with existing customers for repeat business and referrals. Provide proactive support for EMI payments, loan closure, and grievance resolution. Complaint Handling & Resolution Address customer complaints and escalate unresolved issues to the concerned department. Ensure timely resolution and maintain customer satisfaction. Cross-Selling & Upselling Promote additional financial products such as home insurance, balance transfers, and top-up loans. Educate customers about relevant financial solutions based on their needs. Data Management & Reporting Maintain accurate call records, customer details, and feedback in CRM systems. Prepare and submit periodic reports on call performance and customer interactions. Compliance & Quality Standards Adhere to company policies, regulatory guidelines, and service quality benchmarks. Ensure ethical selling practices and maintain call center performance standards. Requirement : Qualification: Minimum Graduate (Bachelor’s degree in any discipline preferred). Experience: 1-3 years of experience in a call center, tele calling, or customer service role (preferably in banking, NBFC, or housing finance). Industry Preference: Experience in financial services, housing loans, or mortgage lending is an advantage. Skills & Competencies Communication Skills: Excellent verbal and written communication in Tamil, Hindi, and English. Customer Service Orientation: Strong problem-solving and interpersonal skills to handle customer queries effectively. Sales & Persuasion Skills: Ability to promote loan products, generate leads, and convert inquiries into applications. Complaint Handling: Patience and conflict resolution skills to manage escalations and customer grievances. Technical Knowledge: Basic knowledge of housing finance products, loan application processes, and EMI calculations. CRM & Data Management: Familiarity with call center software, CRM tools, and MS Office. Compliance & Ethics: Understanding of regulatory norms, KYC guidelines, and ethical sales practices.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
